Birthday Party FAQs Birthday Party Frequently Asked Questions We are happy to guide you through the booking process and the other options that are available to you. If you're not ready to book your party but want to learn about why everyone loves Makutu’s Island and its parties, please review the FAQs below. Once you are ready to reserve, CLICK HERE TO BOOK YOUR PARTY What does the party package include? Makutu’s Island’s packages are all-inclusive. They are designed to bring maximum comfort with little effort to those parents who want to celebrate in grand style. All our packages include drinks, goodie bags, all-day play time, arcade tokens and also mouth-watering food. Additional food may also be laid out at the request of our guests at a marginal cost. What is the duration of the birthday party? Partying at Makutu’s Island is an experience by itself. Once you are ushered in, the party can continue throughout the day. After the initial playtime in the play area for an hour and 15 min, the party continues into the private room for an additional hour. After this, the guests are free to explore the Makutu’s Island to the fullest until we close down for the day. Are there any additional items I need to bring to the party? You are welcome to bring your own cake. We provide all necessary items and do it all for you. Come happy and leave ecstatic. Relax and socialize as our trained, dedicated and friendly party hosts takes care of set up, food, clean up and everything else in between. See the question “Can I use my own decorations…” Can I use my own decorations and/or paper products in the party room? Yes, you are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, strings, confetti, or piñatas. You can set up your decorations when you get into your room (we will try to let you in early only if time permits). All your decorations will need to be cleared by end of the scheduled party time. Timely removal of the decorations helps our Island staff to sanitize and get ready for the next party. How do I schedule a Makutu’s Island party? It's easy! You can reserve your party and choose all of your party options online at www.makutusisland.com or just give us a call at 480-344-3740 and we will be happy to book it for you. What assistance do you provide in the party room? Lots! First, our hosts thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with food, drinks, cake that you can order or bring, cups, napkins, and plastic-ware. Our hosts' would be there for you to serve pizza, cake, and drinks. The dedicated party host will always be there to see if you require anything else. How many adult or child guests can I invite? You can invite as many adult guests as you like at no additional cost. Makutu’s considers all guests between 01 to 17 years as child. For the children - the price is $16.99 for additional children over and above the number included in your chosen party package. Is an infant counted and charged? No. We at Makutu’s provide free entry for children under a year of age. Entry for them is fully complimentary. How much notice is needed to book parties ? Can I book in the last minute? Our calendar fills up quick - 2 weeks booking time is highly recommended. We will surely accommodate you based on room availability. Call us to check availability for parties within 3 days. Can we bring our own cake? YES, you are welcome to bring your own cake. What is the schedule you offer on the day of the party ? What time should my guests and I arrive at the party? We prefer that you arrive exactly at your scheduled party time so that you can check in comfortably. This would also give you time to make any last minute upgrades to the food order. You will need to bring in a guest list with only the children guest names at check-in. Guests should be informed to arrive at the Island’s main desk by the check in time so as to fully cherish the celebrations. Delayed guests would continue to be welcomed in by the check-in employees. After arrival, play time is about an hour and 15 minutes in the play area. This is followed by an hour of private time in the party room. This time would cater for the guests: cake, dine, goodie bag distribution, opening of gifts etc. After this private time at the party room at Makutu's Island we offer an unlimited gala play time for all our esteemed guests for the day, complimentary. Will there be a Makutu’s Island staff member available to assist me in the party room? Yes. To provide an exclusive experience of celebration, we at Makutu’s provide constant company during your party. Our friendly and dedicated hosts are trained to cater your needs and be with you in the party room throughout your party duration. Can I request the lovable Makutu mascot to join our party Yes. Makutu would love to pop-by your party on your request. During this appearance we allow photo opportunity to give your guests lasting memories. Please inform your host that you want Makutu to join-in for the party as you check-in. This is complimentary. Can we start in the party room straightaway? We’ve found that full tummies and jumping don’t mix. Therefore the party kicks off in the play area and culminates in the private party room. Can guests play at Makutu’s Island after the party ends Yes, fun never ends at Makutu’s Island. Guests are welcome to play all day after the private party ends in the room. This is complimentary. How long will we have the room for? Guests will have approximately 75 min of play from check in time, after which the party hostess will call guests into the party room for one hour for cake, goodies, opening gifts and private time. Party guests are identified by custom colored wrist bands and are announced on public address system and are navigated by staff to meet at the allotted party room. Is a deposit required to reserve a party? Yes. A deposit of $125 is required to reserve your party. This will ensure that the slot is reserved for you. The balance is due and payable at the end of the party. Can I change party packages after booking? Yes, you have an option to upgrade the party packages. I booked a party - Is there anything special I need to tell my guests? Inform the guests to check the safety rules and complete a liability waiver form online for a faster check-in at www.MakutusIsland.com/rules. They can also fill the waiver on-site on the day of the party. All guests in play area are required to wear socks to play in the play area. For the convenience of our guests, socks are also available for purchase. What if I am late for my scheduled party time? What if my Guests are late? We understand that circumstances happen. Therefore, we have designed the party to accommodate the delays. The first 75 min is play time and guests are welcome to arrive anytime. The party room is for a full hour after the play time. Even if guests show up late, there is an hour and 15 minutes buffer time before the cake time. Beyond that since there may be other parties scheduled after your party time in the room, we may be unable to extend your party room time. If your guests arrive late and you have already started your party, we will escort your guests to your party. Do I need to stay at the party? We expect the party host ie., you to stay at the party until the party room time. Other adults are also welcome to stay and enjoy the fun! After the party room time concludes, you and your guests are free to either leave or continue to party on your own on our Island till we close for the day. Do the party prices differ on Holidays and School Closings? We offer various discounts to enable more and more guests to visit our Island and have fun. Check our website for current seasonal and weekday rates. What are the beverages you offer in the party room? We proudly serve Pepsi products. Kids prefer Lemonade or Fruit Punch. Adults have a choice amongst Pepsi, Diet Pepsi, Dr.Pepper, Root Beer, Sierra Mist, or Mountain Dew Do you provide party room set up and clean up? Absolutely! We will set up the party room just the way you want it and clean them up later. Is my party room private or will my guests share? Your party room is completely private with a dedicated party host. There will be no other people from any other parties in your party room for the duration of your party and we would be giving you undivided attention. This also allows our staff to focus solely on your group and make the occasion special for your child. Will the party room be available for us during our arena play time? Typically not, because there will usually be another party slotted for that duration in the party room. However, feel free to check at the front desk to see if it is available. If there is no other party scheduled, we would be more than willing to accommodate. Can I bring my own goodie bags and/or balloons? All of Makutu’s Island party packages come with goodie bags. You are welcome to bring your own, too. You may also bring-in your own balloons that can be placed on the floor. When should I order food for our party? And other party options? You can order food online when reserving the party. We offer you the flexibility to update the order. Any orders finalized 3-days before the party are guaranteed to be delivered to the party room serving on time. Items ordered last minute on the day of the party will be delivered best effort on time to the party room. What are the types and options available for the cakes for the party ? You can bring your own cake. We do not offer any cake choices. What food items can be brought into the facility? As a policy, no outside food is permitted into Makutu’s Island. Kiki’s café inside the island offers a wide variety of exciting choices to cater for the appetite of our child and adult guests. Please refer to the www.MakutusIsland.com/menu for a complete list of food options and pricing. You can bring your own cake for booked party packages. How much pizza should I order for the adults and what about their drinks? We recommend one large pizza for every five adults. We will box any leftovers for you to take home. We provide two pitchers of beverages and one pitcher of water to our adult guests and unlimited lemonades/fruit punch for child guests. You may also purchase additional drinks from us, if necessary. General FAQs General Frequently Asked Questions Makutu’s is a lush, exciting indoor “island” with towering trees, climbs, a bungee trampoline, zip tracker, arcade and mysterious caves. We have a 4-story indoor playground with tunnels, rope bridges, 6 party rooms and a full service café. We are also the leaders in hosting top quality parties. You can reserve a party too - CLICK HERE TO BOOK YOUR PARTY Why does each guest get a custom wrist band at the entry? In alignment with Makutu’s Island mission to provide a safe play environment, we tag each and every guest and make sure that no child is lost or wanders off. At check-out, our friendly staff ensures that the child leaves only with the parent or guardian with the help of this tagged group band. It provides built-in security, allowing the child and parent/guardian to leave the island together. Is each guest, including adults, required to have a completed/signed waiver? For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by the parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Makutu’s Island or online. Is your play area safe and clean? Absolutely! Our play areas are custom designed to withstand heavy, indoor use. The entire play area is cleaned and inspected on an ongoing maintenance schedule. The party rooms are wiped down and each room is sanitized after each party. Party rooms are prepared with new table ware and customized to suit the party needs. Are socks required? Yes, socks are required to play in the play area. This helps us to keep the place healthy and clean for our guests. Socks are sold onsite as well, for your convenience. Are there any age/height restrictions? Safety of our guests is our number #1 priority. To ensure this, there are specific area restrictions to allow enjoyable experience for all. Please review and follow the safety signs posted near these specific areas. Rules and safety information is also available at www.MakutusIsland.com/rules Can adults also play? We believe that every adult has a child within. We encourage our adult guests to enjoy the play area as long as the safety restrictions for the specific area are followed. We have experienced that adults playing with their children at Makutu’s Island build a special bond. The rope bridges, tunnels and slides provide a great environment for adults and kids alike. With this end in mind, each child’s ticket comes with a FREE adult admission. Will Makutu’s Island provide supervision in the play areas? Yes - our fun, friendly and trained island natives (staff) provide supervision in the play areas however we require the parents/guardians not to leave the facility and monitor their children. How much time does it take to experience all the attractions at Makutu’s Island? Makutu’s Island offers many attractions catering to varied interests. Depending on the guest’s mood and interest, 2 hours to all day is a reasonable estimate. Do you have any group discounts? Can I ask my school to do a field trip at Makutu’s Island? Makutu’s Island has group discounts and exciting offerings for school/church groups/sports clubs/summer camps. Please send an email to firstname.lastname@example.org to make your reservation. Can I order food to-go at Kiki’s café? Yes, food can be ordered by phone and picked up from Makutu’s Island. You can order the food by calling 480-344-3740. Placing of orders online and on mobile phones will be starting soon. If I'm not going to play, do I still need to pay? Is there an additional charge for parents, siblings, and/or care-givers? With each child admission, an adult is free. Additional adults are $6.49 per person. Siblings are counted as part of the guest count. Are reservations required for camps? Yes, we recommend that you reserve your child’s space for camp. Please contact us at 480-344-3740 to make reservations. I do not want to book a party, but may I bring in my cake and presents and use your cafe? You are welcome to bring your birthday group as a general admission but we DO NOT allow any cakes or presents in the cafe. This ensures that the patrons coming in for general admission have ample space to cherish the island cafe. Can I go run an errand really quick and come back? Sorry - we ask that you don't for the security and safety of your children. If you need to go to your car to get something really quick, then you can. But you cannot leave our facility with your children still here. Would we have to pay again if I chose to leave for a few hours in a day? Yes you would because when you pay our admission price, it is a 1-entry unlimited play pass until you decide to leave. Why can't I just drop off my children? We take safety and security very seriously. As a security precaution, we want the parent or guardian to accompany the child at all times. Can I leave before the rest of my party leaves? You can as long as there is another adult staying with the children on the island. We need to record it so that the wrist bands account for the person leaving. I have a diaper bag and purse that I want to store while I play with my kids. Do you have lockers? We have cubbies that can be used for free on an as available basis. In addition, you also can buy lockers for $1 plus tax for all day use. We charge $5 deposit, which you will get when you return the key. Do yo have activities for toddlers also? We have a small gated toddler area where our little guests can slide, tumble and engage with toys. They have small slides and climb and crawl areas. It will be difficult for toddlers to cherish the large tree yet. The admission is FREE for our guests under 1.